Our commitment to handling complaints
Ark Schools is committed to providing the very best education and school experience to pupils across all our schools. We welcome any feedback as an important part of continuous improvement and accept that this will not always be positive.
When concerns are raised, they will be dealt with promptly through a fair, transparent process and without prejudice.
Our complaints policy explains how to raise a concern or make a complaint and what process Ark Schools staff will follow to resolve the matter as quickly as possible. We ask for all involved in the process to act in good faith with a focus on resolution.
How to raise a complaint
If you have a concern, we encourage you to speak with the relevant member of staff in the first instance (for example, the subject or class teacher) as they are best placed to understand your concerns and respond to matters quickly.
Initial concerns and stage 1 complaints should be made using the main school office contact details. These can be found here.
Queries about the complaints process and stage 2/formal complaints should be sent to governance.team@arkonline.org.
Complaints about Governors, Directors and Trustees should be sent to governance.team@arkonline.org, addressed to the Director of Governance.
If these discussions do not address your concerns, please refer to Ark’s Complaint Policy for details on how to escalate a complaint, and on the process Ark Schools staff will follow to resolve the matter as quickly as possible.